We hope you love your purchase! If not, feel free to return items in the shop or mail them back to us.
All returns must be made within 14 days.
Items are eligible for return if:
- All items are un-worn, un-washed, un-altered and have the original tags still attached.
Items are received with 14 days from the original purchase date (in store purchases) or delivery date (online purchases). Any return sent after the 14 days and without contacting us will NOT be refunded.
- All items are free of make-up, deodorant, perfume, or other stains.
** If your return does not meet the above criteria, do NOT attempt to return it. It will be shipped back to you and is subject to additional shipping costs.
- Absolutely no returns on special orders or custom items.
- You MUST contact us within 14 days if you intend to return ANY item back to our store.
If you receive incorrect merchandise or merchandise you believe to be damaged, please contact us immediately. All claims must be made within 14 days of purchase date.
- Customer is responsible for return shipping costs.
- Packages lost or stolen during transit are unfortunately out of our control and therefore, we cannot refund or replace items that do not make it to you. We apologize for the inconvenience this may cause but hope you can understand we did all we could to get the package to you, but once it leaves our facility, we are no longer responsible for the package.
To return an item by mail, please complete the return form that was included with your order and include the form in your return package. All returns should be mailed to:
Sora & Company
114 Central Ave
Great Falls, MT 59401
Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.
Once we receive your items they will be processed within 1-5 business days at which time you will be issued a store credit for the price of the item and any applicable taxes.